FAQ
Sizing
We recommend that you use our size chart and "SIZE & FIT" info on the product page. It will contain specific measurements. From this, you can measure against another of your currently owned items and compare for best fit.
Payment
Only ONE discount code can be applied per order and can not be changed after the order has been placed. But you can stack a discount code and a gift card on the same order.
Time Catcher gift cards are valid for 1 year and can be treated just like cash on our online store!
Discount codes are only available for a limited time. If the discount code is no longer available, our system will not it to be added to an order. Discount codes may also not apply if the items in your cart do not match the criteria of the discount code. Contact cs@timecatcherco.com to know more about your code.
If your payment does not succeed or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or choose an alternative form of payment prior to completing your purchase.
Regrettably, Time Catcher does not have details as to why this happened and suggests you reach out directly to your financial institution for any details regarding your declined payment.
Ordering
Browse our products and place items into your basket. You can then proceed to checkout where you can either check out as a guest or create an account for future orders.
Once your order is completed and we have received your payment, we will send a confirmation email to you, advising that your order is being processed. Goods will usually be shipped within 2 working days of confirmation of your order.
Please contact us immediately at cs@timecatcherco.com. If the item has not been shipped, we will do our best to assist you.
We have joined the EU's IOSS system. For orders sent to EU 27 countries, we have already paid the entry tax, and you don't need to pay it again.
Please email cs@timecatcherco.com, and a member of our team will be happy to help.
Shipping
Once your order is dispatched, you should receive an email with your tracking number, and you can track it on www.17track.net.
All orders are shipped from Time Catcher’s China warehouse.
We have established cooperative relations with many logistics service providers and aim to deliver all packages within the quoted time frame. All of our products will be shipped out directly from our China warehouse via Yun Express, S.F Express, China Post, and Express shipping.
Standard Shipping (Yun Express, S.F Express, CHINA Post): 15-21 days.
Priority Shipping (Yun Express): 8-14 days.
Express Shipping (FedEx, DHL, Aramex Express): About 7-9 days.
We’re sorry. We are currently unable to accept orders shipped to destinations not listed in the Country/Region shipping choice. We apologize for any inconvenience.
Orders will remain in "In Transit" status until it reaches the next shipping hub. Sometimes, due to circumstances that are out of our control, packages may not have an updated scan for a number of days. If your package has remained "In Transit" for 10+ days since the most recent tracking update, please reach out to us to further investigate your parcel.
When placing an international order, the destination country may require you to verify information about the order and the recipient. This is the most common reason why your order is not moving or held at customs.
The customer may be required to provide the shipper and/or country with an invoice/proof of purchase and/or ID verification. The "Time Catcher Order Confirmation Email", should be able to be used as your invoice/proof of purchase.
Each country's shipping policies are subject to change and Time Catcher would not be able to provide specific information on your country's policies or processes.If we notice that a package is not moving, Time Catcher may attempt to proactively resolve these issues.
We will do partial shipping for your order under the following conditions:
• Items are in different warehouses.
• Clearance or sale items need additional preparation time.
• Weight limit of customs or courier.
You will receive an email notification when each package is shipped.
Before we move forward, make sure you've checked your mailbox and have asked your neighbors if they received your package by mistake.
For more details, you may contact the shipping company or click the 'Contact us' button below.
Typically, this is due to an incomplete/incorrect shipping address or the shipping company not having access to the delivery location.
Please contact the shipping company to arrange for a re-delivery of your package.
Typically this is due to an incomplete/incorrect shipping address or the shipping company not having access to the delivery location.
If your shipping tracking info shows 'Returned to Sender' (as seen below), please click the 'Contact US' button below for a reshipment or a refund of your order.Note: Please provide your correct delivery address when contacting us for a reshipment.
Returns & Exchange
You can return unwanted items within 30 days after delivery. Items must be unused, in original packaging, with original labels, and in the same condition when you received them. You can start a return by logging in on your account and submit the items you would like to return. Please contact cs@timecatcherco.com for more information.
Once the request is processed, you will receive an email confirmation (please check your spam folder if not received). We will process your return within 3-5 business days after the parcel arrives. You will then receive your refund or an email containing a gift card code.
If you receive a faulty item, please don't worry. Please get in touch with cs@timecatcherco.com immediately. We will immediately arrange to issue new products for you.
If you are missing an item from your order, this is probably due to your order being dispatched in separate parcels. If this is the case, please check your emails, as we will have updated you via email on the status of your order. (Don't forget to check your spam folder in case it’s ended up in there!). If you still have not received your full order, please get in touch with us at cs@timecatcherco.com.
Please make sure to check all folders including spam on the email address associated with your order. If you lost access to your email you’ll need to contact our customer service with your order number, full name, and address.
Please do not group returns like this in the future as it can cause major delays and incorrect crediting.
It is up to the returns processing associate to locate your items manually for any order returned that was not done through our Returns Portal. In the case they missed an item please contact us and include the order number and item(s) missed.
Upon receipt of the parcel you return, our returns processing team will inspect all garments for stains, holes, defects, and wear. If an item is identified as damaged, a 50% restocking fee will be reduced from your refund amount.
One or more of your items may have sold out since your order was processed.
Our website and e-commerce systems use industry-standard 128-bit SSL encryption to keep your personal details entirely safe and secure.