Returns

We hope you love your purchase. If something isn't right, we are happy to process an exchange or issue you a refund.

Time Catcher offers a 30-day return window. Return, exchange, or store credit requests must be submitted within 30 days after all packages in your order have been delivered. Once an approved return label or return instructions are issued, the package must be shipped within 15 days.

Refunds

Please click here to submit a return, exchange, or store credit request.

Once your return is received and reviewed, your refund will be issued to your original payment method.

If you have any questions about the self-service process, you may view the step-by-step instructions here or contact us by email cs@timecatcherco.com.

For refund requests, customers are responsible for the return shipping label fee.

Return shipping fees are variable and may differ depending on the actual return shipment. The exact amount will be shown during the self-service process before payment, so you can review it before confirming your request.

Return labels are valid for 15 days only. After that period, the label cannot be canceled and the label fee is non-refundable.

Exchanges & Store Credit

For exchange requests or store credit requests, please contact our customer service team directly at cs@timecatcherco.com within 30 days of delivery.

This applies to requests such as:

• Size exchange
• Color exchange
• Exchange for another available item
• Store credit instead of a refund

For approved requests, we will provide a return shipping label free of charge. Please include your order number, the item(s) you would like to return, and the size, color, or item you would prefer.

Damaged or Incorrect Items

If you received an item that is damaged, defective, or incorrect, please contact cs@timecatcherco.com directly.

These cases require manual review and should not be submitted through the standard self-service refund flow.

Please provide:

• Your order number
• Clear photos of the issue
• A brief description of the problem

Damaged, defective, or incorrect items should be reported within 7 days of delivery.

For approved quality-related cases, our customer service team will arrange the return label and next steps. Customers will not be charged a return shipping label fee for approved quality-related issues.

The return label is available for the following countries and areas: United States, Canada, United Kingdom, France, Germany and Australia.

*For countries and areas not listed, send your order to our US, UK or China warehouse. For specific addresses and shipping options, please contact cs@timecatcherco.com.

After the returned order is delivered, our customer service team will process the refund or exchange for you within 5-7 business days.

Refunds are issued back to the original form of payment. Please note that the processing time may vary depending on PayPal or your bank.

Payment Method	Time Frame
PayPal	1-3 Business Days
Credit Card	5-8 Business Days

Order Cancellation

We accept order cancellation before the parcel is shipped. If the order is cancelled you will get a full refund. We cannot cancel the order if the parcel has already been shipped.

Important Notice:

1. Returns are accepted only for items that are new, unwashed, undamaged, and still have original tags and packaging.
   Items showing visible signs of wear, alterations, or missing/damaged packaging (excluding special paper wrapping) are not eligible for return. Thank you for your understanding.
2. Once an approved return label or return instructions are issued, the package must be shipped within 15 days. Additionally, we are not responsible for the loss of the package if it is returned without permission.
3. We can only process a one-time exchange/refund for items in your order.
4. Undergarments (Socks, Boxer Shorts, and Tank Tops), free gifts, 'Assure+ Service' products, products tagged 'Non-returnable', 'sale' products, and any other items for which return or exchange is noted as not being supported on the product page, cannot be returned or exchanged unless faulty.
5. Unauthorized returns will not be processed.
6. Damaged, defective, or incorrect items must be reported within 7 days of delivery.
7. Please provide us with which shipping carrier you used and the return tracking number once available. You may send them to cs@timecatcherco.com.
8. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return.
9. You can only return to the return warehouse address we provide.
   Please ensure you don't put non-Time Catcher items in your return package by accident. We will not be responsible for sending back those items to you.
10. We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history indicative of "wardrobing";
• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items;
• Potential fraudulent or criminal activity;
• Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.

Important Notes: Any Taxes, Duties, and original shipping cost collected will not be refunded in the event of a return.