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Start a Return or Exchange

Returns & Exchanges

Choose Your Path

To help you get the fastest resolution, please choose the option that best matches your situation.

Refund Request

Self-Service Refund

Purchased Return Shipping Protection? DO NOT use self-service return. Please contact our support team cs@timecatcherco.com to get your FREE return label.

Use this option for refund requests, such as sizing issues, unwanted items, or preference-based returns.

  • Refund eligible item(s)
  • Select your reason online
  • Review the return shipping label cost before payment
  • Submit the request without waiting for an email reply
Start Self-Service Return
Manual Review

Exchanges / Store Credit and Quality Issues

If you would like to request an exchange or store credit, or if your item arrived damaged, defective, or incorrect, please contact our customer service team directly.

  • Please include your order number
  • For exchange requests, please tell us the size, color, or item you would prefer
  • For quality-related issues, please attach clear photos
  • For the requests above, no return shipping label fee will be charged.
Contact Customer Service

How It Works

Our self-service process is designed to make refunds faster and easier.

Find your order

Find Your Order

Log in to your account or enter your order details to locate the order you’d like to return or exchange.

Select Item
Select Reason

Select Item(s)

Choose the item(s) you’d like to refund and select the reason for your request.

Check Shipping Info

Address Confirmation

Please check your Address Confirmation carefully to make sure the return shipping label is generated with the correct address information.

Return label

Review the Fee and Submit

The return shipping label cost will be shown before payment so you can review the amount before confirming.


Ship Your Return

Send your package using the approved return method and keep any relevant shipping proof where applicable.

Wait for Processing

Once your return is received and reviewed, your refund or exchange will be processed according to our return policy.

Need Help?

If you’re unable to complete the self-service process, our customer service team can still assist you.

  • If you cannot access your order
  • If you are unsure whether your item is eligible
  • If you experience a technical issue
  • If your case involves a damaged, defective, or incorrect item
Email Customer Service View Return Policy

Frequently Asked Questions

Why is the refund fee different from before?
Our return process has been updated to a self-service system. Return shipping fees are now variable and may differ depending on the actual return shipment.
What if I can’t complete the self-service process?
If you’re unable to complete the process, please contact our customer service team with your order number and a brief description of the issue. We’ll help you with the next step.

Ready to Start?

Use our self-service portal for refunds, or contact us directly if your order has a quality-related issue.

Start a Refund Contact Us