Return Policy
We hope you love your purchase. However, we are happy to process an exchange or issue you a refund.
Time Catcher offers a 30-day returning period. Please contact customer service within 30 days of receiving your full order. The full process takes about 7 business days. Be sure to send your return within 30 days of the delivery date—returns after this period won’t be accepted.
We provide a return label for your order with service charge starting from $7. Please dispatch the parcel as soon as possible after receiving the shipping label from our customer service team.
Prices are as follows:
| Numbers of Items | Charge |
| 1-2 | $7 |
| 3-5 | $11 |
| 6+ | $14 |
Returns for refunds in our store credit or exchanges will be free of charge.
The return label is available for the following countries and areas: United States, Canada, United Kingdom, France, Germany, Italy, Belgium, Poland, Spain, Australia, Czech Republic, Portugal, Switzerland, Netherlands, South Korea, and Japan.
*For countries and areas not listed, pls send your order to our China warehouse. For specific addresses and shipping options, please contact cs@timecatcherco.com.
After the returned order is delivered, our customer service team will process the refund or exchange for you within 5-7 business days.
Refunds are issued back to the original form of payment. Please note that the processing time may vary depending on PayPal or your bank.
| Payment Method | Time Frame |
| PayPal | 1-3 Business Days |
| Credit Card | 5-8 Business Days |